...out with love.

Here's a better post to end the day on.

Keep watching - I hope you don't catch it halfway through!

Thanks to everyone for all the birthday wishes today, it's made it not so bad being at work.

x

Ugh.

What a day!

Yesterday, my line manager tells me that it's a big secret but I trust you shhhh I'm leaving at Christmas.

I am not surprised, she's been saying as much since I started in October.

She then proceeds to tell someone in the workshop, who tells someone else and Robert's your aunty's husband, everyone knows.

So. I have two weeks in which to learn all the stuff she's been too busy to go through with me over the last 8 or 9 weeks. And also to pick up enough of what she does to be able to muddle through without her being here.

We started today. How to add customers and new orders to Sage Line 50. I've had a little experience with Sage, so it's not so bad. The annoying thing is that they are also running their old system, TAS books, in parallel, and they also have a separate contact management system. Three places, the same info in each (well, in theory at least - details of orders should be put on the contact management system but that's another thing she's been too busy to do).

So that was all fine and dandy, I can add customers, I can create orders.

This afternoon, I made a sale, the order comes through, my line manager asks me to put it on while she is on hand to ask if I need help. I put the order on, edit the product description, check with her that it's OK, she says yes, I print the job card for the production department and take it down to the production manager.

I tell him it's my first order (!) and he goes through it with me, one of the things he says is that I didn't put the material in the description, but it's OK because they can work out what the material is from the finish. He goes on for about ten minutes, giving me advice and telling me what he needs on job cards. All very helpful.

So, when I get back upstairs to the office, I start to tell my line manager where I've been, I get as far as "I forgot to put Zintec on it" and she puts her hand up to stop me speaking, picks her phone up, rings down to production and says "he's learning! give him a break"!

I was going to carry on and say "but he told me it didn't matter, he was really helpful" etc, but I didn't get a chance, she just jumped in and made it look like I was moaning to her! So now the Production Manager is going to think I'm a right prick. I have been down and apologised, but I don't think he was really interested.

And finally, to top it all off, I just got a call from a lady at Cambridge City Council to ask why they've been invoiced for stuff they hadn't ordered. I told her that we had received an order, the goods have been delivered, and that's why they have been invoiced. On digging deeper, the order number was taken verbally by one of the sales reps, and it is actually for Carlisle council. He just put it on the system as Cambridge, and used their default delivery details. So 10 litter bins are sitting in Cambridge, and the people at the depot are not answering the phone so I can't arrange for them to be taken to Carlisle.

Are you busy, Subs?

When my line manager is gone, I shall be implementing some changes, and one of them will be no fucking verbal orders. Another good idea would be send a fucking order confirmation.

EDIT:

I have just discovered that the verbal order went something like "do them the same as we've had before".

The same as Cambridge have had before is not the same as Carlisle have had before.

Oh joy.

Tampax are launching a new tampon with tinsel instead of string.

It's for the Christmas period.

From Sickipedia.